Privacy Policy

At ECI, we are committed to honoring the privacy and security of our online customers and visitors to our website.


For the purposes of this policy, ECI Telecom (“ECI”), a company with its principal place of business at 30 Hassivim Street, Petach Tikvah 49517 Israel is the data controller. This policy sets out the basis on which we will process any personal data or usage information we collect from you, or that you provide to us, in connection with your use of our website at www.ecitele.com (the “Website”). Please read this policy carefully so that you understand your rights in relation to your personal data, and how we will collect, use and process your personal data. If you do not agree with this Privacy Policy in general or any part of it, you should not access the Website.

What kind of information does ECI collect and use?

General information you give us: The only personally identifiable information that we collect from Website visitors is provided voluntarily. In general, you can visit our Website without telling us who you are or revealing any personal information about yourself. ECI, may collect information directly from you – should you choose to provide it – such as first and last name, email address, a home, postal or other physical address, other contact information, title, occupation, industry, professional interests, other information when needed to provide a service you requested.

Information for customer support and inquiries: For customer support, we collect and store personal information, such as name, company name, email address, business affiliation and contact information when you log a customer support inquiry. For general inquiries or requests with respect to our products or services or when you contact us for the purpose of purchasing products and services, we will use such information to contact you only for the purposes for which you sent the inquiry, unless you permit us otherwise.

As it is in our legitimate interest to be responsive to you and to ensure the proper functioning of our products and organisation, we will use the general information you give to us as well as the information for customer support and inquiries to:

  • communicate with you;
  • contact you via telephone or email;
  • identify our users;
  • administer and provide services and customer support per your request (where we have a contract with you we will also do this with you in accordance with our contract);
  • personalize our services for you;
  • enforce our Website terms and conditions;
  • if you have opted in to marketing, communicate with you about products, services, promotions, events and other news and information we think will be of interest to you; or
  • provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information).

Technical usage information. When you visit the Website, we automatically collect the information sent to us by your computer, mobile phone, or other access device. This information includes:

  • your IP address;
  • device information including, but not limited to, identifier, name, and type of operating system;
  • mobile network information; and
  • standard web information, such as your browser type and the pages you access on our Website.

As it is in our legitimate interests to process your data to provide effective services and useful content to you we collect this information in order to:

  • personalize our Website to ensure content from the Website is presented in the most effective manner for you and your device;
  • monitor and analyse trends, usage and activity in connection with our Website and services to improve the Website;
  • administer the Website, and for internal operations, in order to conduct troubleshooting, data analysis, testing, research, statistical and survey analysis;
  • keep the Website safe and secure; or
  • measure and understand the effectiveness of the content we serve to you and others.

If you are aware of any such unintended collections, please notify us promptly so we can take the necessary action to remove such information from our system. As you browse the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes called “clickstream” data, can be collected and stored by a website’s server. Clickstream data can tell us the type of computer and browsing software you use, the address of the website from which you linked to the Website, and in some instances, your e-mail address. We may use clickstream data to determine how much time visitors spend on each page of the Website and how they navigate through the Website. We will only use this information to improve the Website. Any collection or use of clickstream data will be anonymous and aggregate, and will not contain any personally identifiable information.

Additionally, we may use your Internet Protocol address to help diagnose problems with our server and to administer the website. Your Internet Protocol address is used to help identify you for the duration of a session and to gather broad demographic information.

Like many other commercial websites, the ECI Website may use a standard technology called a ‘cookie’ to collect information about how you use the site, all subject to our cookie policy available at www.ecitele.com/cookie-policy/.

Information for Marketing and Promotional Purposes

We also collect and store personal information, such as your email address, if you subscribe to receiving insights and news, for the purpose of sending you product information, marketing, business and promotional materials or information on our future events. We do so only if you have given your explicit, free and informed consent for such purposes. We will always give you the opportunity to opt in to our mailing list and without your consent we will not add you to our mailing list to receive direct marketing or market research information.

Information for the maintenance and Improvement of our Website and Services

We may also use your personal information, such as name, company name and email address, when you send us inquiries regarding our products and services via the Website “contact us” form, landing pages, email links to or when you browse the Website, to administrate and improve this Website or our products and services, for our internal records and/or for statistical analysis.

We may use the personal data as email, role definition, company info and phone number for sending marketing materials including surveys.

We receive information from other sources, such as from our group companies, sales representatives and service representatives.

ECI does not sell, trade or rent your personal information to any third parties for marketing purposes unless you have granted us permission to do so.

Legal Basis for Processing

Our collection and processing of personal information is based on the following:

  1. To the extent that we use the personal information to improve this Website or for analyzing statistics, the basis for collection of data is our legitimate interest to conduct such improvements and analysis.
  2. Our need to carry out the above processing of information, which is in anticipation of entering into commercial engagements or as part of the performance of existing engagements with you or the organization you work for.

Information Sharing and Disclosure

Because ECI is a global company, your personal information may be shared with other ECI offices or subsidiaries around the world. All such entities are governed by this Privacy Policy or are bound by the appropriate confidentiality and data transfer agreements.

ECI may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested as part of our contractual relationship; we need to send the information to companies who work on behalf of ECI to provide a product or service  you have requested as part of our contractual relationship  (we will only provide those companies the information they need to deliver the product or service, and they are prohibited from using that information for any other purpose); in the event of sale or transfer of all or substantially all of ECI or any ECI affiliate’s shares or assets, in cases of mergers or in case of negotiations with respect to the foregoing. We will also disclose your personal information if required to do so by law, or in urgent circumstances, to protect personal safety, the public or our Website.We will share your information with law enforcement agencies, public authorities or other organisations if we have a good faith belief that such use is reasonably necessary to comply with a legal obligation, process or request; enforce our terms and conditions and other agreements, including investigation of any potential violation thereof; detect, prevent or otherwise address security, fraud or technical issues; or protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

For the above purposes, personal information may be transferred to recipients in countries around the world (which may be located outside the EU/EEA, European Economic Area) which in some cases may have a lower level of protection than that within the EU/EEA. In particular, we will transfer your data to Israel, which was found to have an adequate level of protection for personal data under Commission Decision 2011/61/EU of 31 January 2011. When transferring personal data to countries outside the EU/EEA, to jurisdictions that did not receive an adequacy decision by the European Commission, we use standard contractual clauses approved by the European Commission to ensure a sufficient level of protection for your personal information. The standard contractual clauses can be found via the following link: http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm.

Data Retention

ECI stores the personal information as long as it is necessary to fulfill the purpose for which the data has been collected, which is for 7 years. After you have terminated your use of our Website, we will store your information in an aggregated and anonymous format. Statistics which has been anonymous may be saved thereafter.

Data Subject Rights

In certain circumstances, you may request the rectification or erasure of your personal information. Please note however that deletion could mean that ECI cannot process your requests or provide you any requested services. In certain circumstances, you have the right to request a copy of your personal information from our record and to request a limitation of the use of your personal information (for example if you deem the information to be incorrect) or the termination of use of your personal information (for example as regards the use of the information to improve our services). Where you have provided your consent for us to process your personal data, you can withdraw your consent at any time.

You can exercise these rights by contacting us at GDPR@ecitele.com. In addition, you have the right to complain to the applicable data protection supervisory authority. Please note that these rights are limited, for example, where fulfilling your request would adversely affect other individuals, where there are overriding public interest reasons or where we are required by law to retain your personal data.

Security

We intend to ensure that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place reasonable suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, taking into consideration the appropriate technology, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of processing your personal information.

By providing any information to the Website, all users fully understand and unambiguously consent to the collection and processing of such information.

Links to other sites

Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, we are not responsible for the protection and privacy of any information you provide to them. Such sites are not governed by this privacy statement. You should exercise caution and view the privacy statements applicable to each of the websites in question.

Children

The ECI Website does not target and is not intended to attract children under the age of 16. ECI does not knowingly solicit personal information from children under the age of 16 or send them requests for personal information.

Changes to this privacy policy

We may occasionally amend this Privacy Policy to reflect company and customer feedback. The effective date of the most recent Privacy Policy is noted at the bottom of this Privacy Policy. We encourage you to periodically review this policy to be informed of any material changes in the way we collect, use, and/or share the personal information that you have provided. We are committed to protecting your information and providing you with improved content on our Website.

ECI’s Accessibility Coordinator Contact Details

ECI is responsible for the processing of your personal information, and requests to exercise your rights as stated above shall be addressed to GDPR@ecitele.comIf you are a resident of the EU/EEA, and have a complaint regarding the processing of your personal information by ECI you are entitled to report such dissatisfaction to the applicable supervisory authority in your country of residence.

If you have any questions about this Privacy Policy, please contact us by email at: GDPR@ecitele.com or by writing to ECI at:

ECI Telecom

Attention of: Legal Department

30 HaSivim Street

Petach Tikva 4959388 Israel

Effective Date: May 2018